We can imagine few business scenarios requiring more tact, professionalism and reliability than the communications involved in funeral arrangements. Your clients will deeply appreciate rapid and accurate answering, listening and messaging services when they call you at these difficult times. Your service needs to reflect your own responsible, understanding and professional style – on duty and paying attention, 24 hours a day, every day. This is answering and listening that King Communications is uniquely qualified to perform.
We’ve served the delicate needs of the funeral industry for more than 50 years and fully appreciate the need for sensitive, personal efficiency. Our location in central Michigan means we’re familiar with your service area – which is important to the proper handling of your calls and directing callers to your location. We know this from our years of experience in serving our many funeral home clients. Ask us for references; our funeral director customers will tell you how they’ve come to rely on our ability to provide seamless answering and listening services and more to help keep an urgent business performing quietly and efficiently:
Experienced, Live Agents. Real people are standing by to handle your calls, take messages, answer questions and solve problems.
Personal Auto Answer. Your phone will be answered within three rings. Guaranteed.
Free Express Message Delivery. Customers call their voice mailbox and enter a security code to receive date – and time – stamped messages.
Call Patching. Emergency calls may be patched directly to a director’s cell phone or home phone with the caller on hold until the director answers.
Voice Logger. Each call received is recorded and saved for 30 days for tracking purposes and then stored on a Zip drive for two months.
E-mail or Fax Message Delivery. Your messages can be e-mailed or faxed as we received them, or sent to your daily with a complete record of when the call came in, which agent took the call and all caller information.
Alpha Paging. Text messages may be Alpha Paged directly to a specific director without the director checking in with the answering service.
Call Screener. The advantages of automatic call handling and a live person. Callers received a voice mail greeting and can leave a message for routine items; priority calls are connected to an agent.
Back-Up Power. King Communications has its own online power backup in case of outages. Our management and technical staff are on call 24/7, as are our hardware and software suppliers.
Standard Voice Mail. Answers your phone, takes and saves messages.
Voice Mail Hand-Off. Allow callers to be greeted by a live agent with an option to leave personal messages in voice mail.
This collection of services, our long experience, proven technology and procedures and especially the professionalism of our people should give you a high degree of confidence that your critical answering and messaging needs are in good hands. The Association of TeleServices International (ATSI) thinks so, and recently awarded King its Award of Excellence – putting us in the top one percent of answering services in the country.
Call us and start listening to your clients with greater reliability than ever before.